IT Service Management - Coordinator
Position Type: Full-time
Start Date: April 01, 2021
Job Region: Calgary Area
Years’ Experience: 2-5 years
Salary Range: $45,000.00
The ITSM Coordinator (Information Technology Service Management) is responsible for providing technical and administrative service setup, support, and assistance to the Senior ITSM Coordinator / IT Manager and clients as well.
This position requires a bilingual (EN/FR) candidate who has experience in an IT service management role and in quality assurance.
This position is in Calgary and pays a salary of $45,000.
» Manage and update all electronic information, applications, printer drivers, windows operating system for CCDI.
» Install new applications, making configuration changes to existing applications and fine tuning the production applications
» Monitor backup, application, network and system issues and be proactive in resolving the issues
» Maintain good documentation on production applications, network and system, which include configurations, backup and change history information
» Setup users accounts, desk phones, mobile phones, workstations and notebook computers
» Review and resolve tickets with our IT vendors
» Supports operations day-to-day with any system configuration changes
» Provide IT technical support and training as required, on internal processes & software applications.
» Works with the team to understand project(s) priorities, timelines and dependencies
» Work with ITSM Senior Coordinator to setup clients in our custom developed tools.
» Conduct functional and user testing based on testing scripts and manage issue log up to resolution.
» Provide back-up support to ITSM Senior Coordinator by completing assigned duties as required to meet the needs of the organization.
Technical skills and education:
» Completion of College or University Degree in Computer Science, Information Technology, Business Administration or related discipline.
» 2-5 years of experience in an IT Service Management role including some experience in building software requirements documents for the delivery of IT initiatives.
» Experience in installing Windows Operating Systems, Microsoft Office 365
» Knowledge of HTML, SQL and any other programming languages
» Strong working knowledge of the Microsoft Office suite of products (Excel, Word, Outlook and PowerPoint).
» Strong comfort with web-based technology.
» Fluency in English and French both oral and written
» Must be committed to teamwork
» Strong client focus
o dedicated to meeting expectations and requirements of internal & external customers
o uses feedback for improvements in products and services
» Listening – Patient and attentive, you practice active listening and can accurately restate the opinions of others even when you disagree
» Written communication skills – able to write clearly and succinctly in a variety of communication settings and styles.
» Strong verbal communication skills.
» Strong problem-solving skills.
» Strong organizational skills including meticulous attention to detail and multi-tasking skills.
» Ability to work independently, with limited supervision – enjoys the challenge of unfamiliar tasks.
» Demonstrated initiative and ability to manage effectively in a fast-paced multi-task environment
» Ability to take verbal and written direction and follow through to complete projects and tasks as assigned.
» Ability to exercise independent judgment and discretion in handling confidential data and interacting with management, staff, clients and volunteers.
» The following qualifications are not required but would be an asset.
o Strong knowledge and experience of CISCO WebEx platform (Meetings, Training, Events).
o Understanding of workplace diversity and inclusion.
Be sure to complete the required online application process, and provide a RESUME AND COVER LETTER IN ONE FILE. Applications without a cover letter will not be considered.
The application deadline for this position is March 31, 2021.