Job Detail

IT Service Management - Coordinator - CCDI

Date Posted: Mar 25, 2021
Monthly Salary: 0 - 0

Job Description

IT Service Management - Coordinator

Job Description

Position Type: Full-time
Start Date: April 01, 2021
Job Region: Calgary Area
Status: Permanent
Location(s): Calgary
Years’ Experience: 2-5 years
Salary Range: $45,000.00

The ITSM Coordinator (Information Technology Service Management) is responsible for providing technical and administrative service setup, support, and assistance to the Senior ITSM Coordinator / IT Manager and clients as well.

This position requires a bilingual (EN/FR) candidate who has experience in an IT service management role and in quality assurance.

This position is in Calgary and pays a salary of $45,000.


» Manage and update all electronic information, applications, printer drivers, windows operating system for CCDI.

» Install new applications, making configuration changes to existing applications and fine tuning the production applications

» Monitor backup, application, network and system issues and be proactive in resolving the issues

» Maintain good documentation on production applications, network and system, which include configurations, backup and change history information

» Setup users accounts, desk phones, mobile phones, workstations and notebook computers

» Review and resolve tickets with our IT vendors

» Supports operations day-to-day with any system configuration changes

» Provide IT technical support and training as required, on internal processes & software applications.

» Works with the team to understand project(s) priorities, timelines and dependencies

» Work with ITSM Senior Coordinator to setup clients in our custom developed tools.

» Conduct functional and user testing based on testing scripts and manage issue log up to resolution.

» Provide back-up support to ITSM Senior Coordinator by completing assigned duties as required to meet the needs of the organization.

Technical skills and education:

» Completion of College or University Degree in Computer Science, Information Technology, Business Administration or related discipline.

» 2-5 years of experience in an IT Service Management role including some experience in building software requirements documents for the delivery of IT initiatives.

» Experience in installing Windows Operating Systems, Microsoft Office 365

» Knowledge of HTML, SQL and any other programming languages

» Strong working knowledge of the Microsoft Office suite of products (Excel, Word, Outlook and PowerPoint).

» Strong comfort with web-based technology.

Non-technical skills:

» Fluency in English and French both oral and written

» Must be committed to teamwork

» Strong client focus

o dedicated to meeting expectations and requirements of internal & external customers

o uses feedback for improvements in products and services

» Listening – Patient and attentive, you practice active listening and can accurately restate the opinions of others even when you disagree

» Written communication skills – able to write clearly and succinctly in a variety of communication settings and styles.

» Strong verbal communication skills.

» Strong problem-solving skills.

» Strong organizational skills including meticulous attention to detail and multi-tasking skills.

» Ability to work independently, with limited supervision – enjoys the challenge of unfamiliar tasks.

» Demonstrated initiative and ability to manage effectively in a fast-paced multi-task environment

» Ability to take verbal and written direction and follow through to complete projects and tasks as assigned.

» Ability to exercise independent judgment and discretion in handling confidential data and interacting with management, staff, clients and volunteers.

Qualifications (Optional):

» The following qualifications are not required but would be an asset.

o Strong knowledge and experience of CISCO WebEx platform (Meetings, Training, Events).

o Understanding of workplace diversity and inclusion.

Important Notes:

Be sure to complete the required online application process, and provide a RESUME AND COVER LETTER IN ONE FILE. Applications without a cover letter will not be considered.

Application deadline:

The application deadline for this position is March 31, 2021.

Skills Required

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