Job Detail

Job Description

Reporting to the Warranty Supervisor, as the Warranty/Service Technician you will provide repair  services for warrantable items in residential homes as well as arranging and scheduling trades to ensure  delivery excellent service to exceed customer expectations. 

Your day-to-day responsibilities will include: 

• Coordinating with the Warranty Team to arrange or schedule customer appointments and  provide details on resolution of deficiencies.  
• Completing required repairs and quality control inspections or arranging and scheduling trades  to complete repairs. 
• Accompanying trades on service calls when required, documenting and notifying the Warranty  Team of any back charges to be applied to trades. 
• Negotiating a mutually agreeable solution for all parties involved to resolve customer concerns  and trade disputes. 
• Working safely and following all health and safety policies and procedures. 

As our ideal candidate, you are… 

• A strong communicator; you clearly express your thoughts in conversation and in written  communication. 
• An active listener; you seek to understand and listen to others in a non-judgmental way. • Mindful; you respect diversity and deal with sensitive situations using high degree of integrity. • Excellent service oriented; you handle relations with customers, internal and external parties  with tact and diplomacy. 
• A creative problem solver; you think outside the box for solutions without fear of failure. Essential Requirements 
• High School Diploma, or equivalent. 
• Minimum 3 years of relevant home repair experience and demonstrated hands-on skills in  general construction practices.  
• Valid driver’s licence and access to a reliable vehicle. 
• Satisfactory verification of criminal record check. 
• Direct experience using carpentry related power tools, hand tools and equipment. • Physically able to kneel and crouch as well as lift, carry, push or pull objects weighing up to 50lbs. 

Preferred Requirements 

• Prior experience working in construction warranty service is preferred. 
• Basic knowledge of construction practices is preferred. 

What We Value 

• Creating trusting and successful working relationships. 
• Taking responsibility for the outcome of decisions and actions. 
• Cooperating with team members in an open, supportive and respectful manner. • Setting clear, measurable and achievable goals.  
• Consistently meeting customer expectations. 
• Staying current with technical job skills.

Working Conditions 

You primarily work in and travel between customer homes during regular business hours, Monday to  Friday 8:00 am to 4:30 pm. Work has exposure to noise from equipment/machinery as well as dealing  with inclement weather and dust. Overtime may occasionally be required.

Skills Required

• Strong Communication skills